Customer Service

When customers contact you, they want their experience to be uncomplicated. Whether they are searching for information, need to adjust services, are placing an order or are discovered to be a target audience for a cross-sell opportunity, CDS Global efficiently and effectively communicates with your customers.

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Multichannel Support

In today’s marketing-driven world, you must have the ability to produce tailored and targeted messages quickly. CDS Global helps you properly manage your audience interactions and keep your business moving ahead.

Online Customer Care

Today, many customers conduct business via the Web because they expect flexibility, simplicity and instant results. By using CDS Global’s online customer care solutions, not only will you realize cost savings, but you also provide service to your customers through real-time interaction and capture them while they are engaged.

Testimonial

“Our partnership with CDS Global has given us the ability to reach into other functions within their organization to leverage best practices and processes to streamline key business flows,” says Jeff Coppola, vice president of customer care and fulfillment at National Geographic School Publishing. “They have simply become an extension or another office for us – walk into the area and you would think you were in any of our Monterey, DC, or Evanston offices. They have embraced our products, culture, sales reps and customers.”

- Jeff Coppola, vice president of customer care and fulfillment at National Geographic School Publishing

Cross-Media Communications

Regardless of the channel that your customer prefers, send personalized order communications via e-mail, text message, chat, personalized URLs (PURLs), direct mail and more - utilizing any number of traditional and emerging channels.

Through confirmations, you have continued interaction with your customers with the ability to provide important account information automatically, offer an immediate payment method and even cross-sell or up-sell to another product or service - all in the same message.

Enlist adoption marketing techniques and move your customers through the communications cycle, from print to e-mail to text message and PURLs.

Interactive Voice Response

Enable your customers to accomplish their service needs in an automated, quick and efficient manner using our Interactive Voice Response unit. By simply stating words and phrases or using touchpad options, customers can automatically manage their own account. Each phone number can have a different menu, so you can service your customers in a customized environment.

Recommendation Engine

IVR Demonstrations

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Our innovative recommendation engine makes intuitive decisions by mining personal data from the CDS Global data files in real time, allowing you to cross-sell and up-sell items during a customer service interaction.

CDS Global creates a customized script specific to your customers and to your brand, which allows you to deliver a strong, consistent and relevant message each time. Since its inception, cross-sell and up-sell recommendations have generated millions in additional revenue for our clients with an impressive rate of acceptance.

Utilize the engine beyond recommendations to present customer feedback opportunities, poll your customers and deliver relevant messages. Campaigns and campaign launches are expensive. When introducing new campaigns, test first and save money with this solution.

Outbound Telemarketing

Utilize outbound telemarketing to support and drive your marketing efforts while adding a new channel to drive revenue. Our professional representatives enable you to acquire new business and make special offers to your current customers. Additionally, you’ll be able to conduct surveys, capture e-mail addresses, offer up-sell and cross-sell opportunities, ensure accurate customer information and more.